Shipping and returns

Made to order items

 

When you order a ”made to order” item it has an production time on up to 14 working days before its packed and sent to you with Dao.
You will get an update via e-mail as soon as your order is ready and when its shipped you will receive info from dao with all delivery details.
he delivery time is normally 2-7 businessdays within EU.

 

If you need a product for a specific date, please get in touch with me before ordering via oddlemoncph@gmail.com and I will do my best to accommodate your wish


 

Ready to ship

Ready to ship items are sent within 2-4 days with Dao. 

Please allow 2-7 business days for delivery of your package when shipped.

 

INTERNATIONAL  shopper

For international shoppers the delivery can be up to 1-3 weeks from we send the package till you receive it depending on where you´re located.

 

OBS! Because of brexit, costumers from the UK, should be aware that you now unfortunately might have to pay a custom tax when you receive your package from Denmark 


 

Returns general

We gladly accept returns, but no later than 14 days from the day you received your order. Items should be returned new and unused. We do not accept items that have been worn, altered, or washed, and items without the tag. 

 

Return

Made to order items

We don’t do returns on made to order items, as these products are made specific to you.


If you’ve mixed up your measurements and your order doesn't fit because you got the numbers wrong, don’t worry. We can still fix it, but you will be charged for alterations. Please write an e-mail to oddlemoncph@gmail.com and

Products must be returned in the exact condition you received them in.
 


 

Returns

Ready to ship

We hope you love your new Odd Lemon purchaes. However, if something isn't exactly what you were looking for, you will have 14 working days from the day of delivery to return your item. 

 

”Ready to ship” items should be returned new and unused. We do not accept items that have been worn, altered, or washed, and items without the tags. 

 

OBS We only accept return of tights in an unopened package


 

HOW TO RETURN ITEMS 

  1. Write an e-mail to oddlemoncph@gmail.com with your order number and the item(s) you want to return

  2. Return items must be returned to the following address:

Mathilde Prins

Hollænderdybet 32, 4 tv

2300 Kbh S

23410474 (Note: this number is not a number to costumerservice. If you want to get in touch with me please write an e-mail to oddlemoncph@gmail.com)

NOTE:The responsibility of the item(s) is yours until the package has been delivered on the listed address

 

  1. As soon as we have received the returned item(s) and accepted your return, we will transfer the amount of your returned item(s) within 10 working days on the card used at purchase. 

  2.  Please note that you are responsible for the shipping costs and all other related expenses.

  3. The responsibility of the item(s) is yours until the package has been delivered on the listed address. For your safety, please keep your postage receipt until you have received your refund and send your package return as a track and trace delivery so you make sure it delivered correctly. 

 

SALE

We do not refund money on sale items. 

 

TRACK YOUR ORDER
 

When your order is shipped you will receive both an e-mail and text from Dao with your tracking number.